Warranty Warranty Length Warranty length or duration depends on the type of item; computers, laser printers, some inkjet printers, some scanners, UPS units and LCD monitors have a one-year parts and labour warranty unless otherwise stated. Dell computers carry the same warranty as provided by Dell, which is one-year parts & labour or three-years parts / one-year labour, depending on model. All other equipment carries a 90-day replacement warranty unless otherwise stated. Exceptions to the standard warranty will be noted below the item description on the website. On-site or Carry-In? For equipment located within the City of Hamilton the warranty is on-site and we will come to you to repair the equipment at no extra charge. For equipment located outside of Hamilton the warranty is carry-in, and you can either bring it to our service department, or we will come to you for a fee based on your distance from Hamilton. Hardware only is covered, not software The warranty does not cover installation, setup, training, customer abuse/misuse, theft, fire, poor environment, power surge damage, lightning, etc. (some of these may be covered by your insurance). Software problems are not covered by the warranty except for a free one-time courtesy reinstallation of the factory-loaded operating system on desktops and laptops. See also our "no lemons" policy. Warranty tracking; Turnaround time Our computer system tracks the date of sale of each and every serialised item, as well as any enhanced coverage such as a contract. We will advise you of your current warranty or contract status should you ever have a need to contact us. In general, we will respond to a warranty service request within two working days. For normally stocked products we stock sufficient parts so that your repair can be completed within two working days, meaning your maximum "down time" will be four working days. During the warranty period for normally stocked products a loaner unit will be provided if we cannot meet this timeframe.  For special order products, we will make every effort to resolve your problem as quickly as possible.  However, due to the wide variety of products available by special order we cannot make any definite commitments in regards to down time unless a support contract is purchased along with the product. Service days & hours Unless a specific contract has been purchased, warranty service is only provided Monday - Friday, 9am - 5pm. A faster response time, extended hours and other premium services can be provided upon the purchase of a contract. Exceptions when “brand new” Exceptions provided as a courtesy within the first 15 days of a computer system purchase: No charge applies for warranty travel regardless of location. We will respond to a warranty service request within one working day on-site (or carry-in). We will fix your problem within two working days or we will offer you a loaner unit or a store credit.