Return Policy We recognize that sometimes an inappropriate purchase is made. Our return policy is as follows: Hardware, except internal memory modules (DIMMs): Opened packages may be returned within 7 days subject to a 15% restocking fee. Unopened packages may be returned within 15 days subject to a 15% restocking fee. The original packing materials must be used and the item(s) must be in saleable condition, otherwise a return is not possible. Software, consumables and internal memory modules (DIMMs): Opened packages may not be returned. Unopened packages may be returned within 15 days subject to a 15% restocking fee. Effective 1st August 2009 we will issue a store credit for any return, less the applicable restocking fee. No cash/cheque/credit card refunds will be issued. The store credit must be used within six months, after which it expires. Special orders: No returns are possible.  If defective and under warranty the item will be repaired or replaced at our discretion. Labour, delivery and installation charges are not refundable. In the event of a hardware failure, our standard warranty will apply (please see our Warranty information page). Computer equipment is manufactured to very high standards, and we make every effort to sell equipment we know to be reliable. However nothing is perfect and some failures may occur; repeated failure of the same component in a computer system will fall under our "no lemons" policy. All other failures will be subject to standard warranty terms and conditions.