"No Lemons" Policy One of the most frustrating things is a computer that fails over and over again in the same way, as the only option most manufacturers or resellers offer is replacement of the failed component.  Under our "No Lemons" policy customers can expect the following for computers they have purchased from us: On the third failure of the same type (i.e. power supply failure, hard drive failure, motherboard failure) within our warranty period, we will offer whole unit replacement by another similar machine/brand, or a 100% refund.  The choice is the customer's. Only hardware failures qualify; software problems are excluded. Damage by power surge, lightning, abuse, etc. is not included (however, this may be covered by your insurance). Three different types of problems with one system do not fall under this policy, i.e. a hard drive failure, followed by a keyboard failure, followed by a monitor failure We believe this policy to be unique in Bermuda, going far beyond what any of our competitors are willing and able to offer. Back To Payment/Terms