VIRTUAL TECH
As long as you have a working internet connection we can diagnose and fix most common software issues through our remote support sessions. There is no need for you to disconnect and bring your equipment in to us. You'll save gas & time and avoid the aggravation of looking for a parking space in Hamilton.
Give us a call on 292-1774 to speak with one of our representatives and schedule a virtual service call*.
Our software is easy, secure and simple to setup. There is no need to reconfigure anything and a high level of technical understanding is not required. To allow us to help you follow the 5 easy and simple steps outlined below. Examples shown are for Internet Explorer; if you use a different browser your steps may vary slightly.
1. Call 292-1774 during normal business hours to schedule your appointment.
2. Just prior to the start of your appointment, click on the button below:
3. When prompted click on Run:
4. Allow the download to finish and click on Run again:
5. Make a note of your assigned ID number and password and provide it to our technician when requested. This is a one time use ID and password so don't close this window until the support session has ended.
If you close this window or wish to start a new session you will need to generate a new set of numbers by performing steps 2-4 again.
That's it!
* Our standard depot rates apply to this service. A valid credit card must be provided at the time of making the appointment. Our minimum charge will be posted to your card prior to starting the remote support session, and the balance will be charged when the remote support session ends.